Leaders at All Levels

We are proud to introduce you to the women and men across The Fedcap Group who were nominated by their executive directors for going “over and above” since the onset of the COVID-19 pandemic.

These individuals have shown true leadership. Staying calm under pressure and never losing sight of the mission, they have embraced innovation and creative thinking. Working long and irregular hours, their resilience and can-do attitude have ensured that those in need continue to receive the services they rely on during this unprecedented crisis.

Nicole Bacon
Work Readiness Instructor, Breaking the Cycle (BTC)

Nicole Bacon has stepped up to improve delivery of services during the current public health crisis. She is relentlessly upbeat and always willing to help—and, she brings substantial skills and experience to online teamwork.

Thanks to Nicole, BTC’s 16 sites in Maine have been collaborating daily using Microsoft Teams and meeting regularly through Zoom. The ten-day Power of Possible workshop has migrated online, as have virtual workshops on health and safety, resources for kids and all aspects of work readiness.

Nicole coaches instructors and staff on how to make effective online presentations, and her consistency and positivity have boosted morale across the BTC family.

Silvia Estrada
Director, RikerSMART & Jails2Jobs

Silvia Estrada led innovative changes to the programs’ service delivery models. The RikerSMART program typically works with inmates in housing cells at Rikers Island jails.

The new model limits face-to-face time and uses a modified self-led curriculum with the same elements—including life skills, financial literacy, work readiness and anger management—delivered to a “safe bubble” at the jails.

Silvia’s team created a toll-free 24/7 hotline and initiated Zoom meetings with inmates and returning citizens to discuss transition plans and other concerns.

Jails to Jobs’ modified service model provides wellness checks and housing and employment services to those recently released who are living in city hotels, as well as food, gift cards, t-shirts and hygiene kits.

They represent Fedcap Inc. at its best.
For a full list of The Fedcap Group’s Leaders at all Levels, click here.

Leaders at All Levels

@2024 Fedcap Inc.