@2021 Fedcap Inc.
FedcapCARES (Customer Assistance for Re-employment and Economic Support) is an automated cloud-hosted software application which serves as a hub for case management, client activity and tracks attendance, employment and retention. It also provides a state of the art approach to document management along with advanced bi-directional data integration Application Programming Interfaces (APIs) so that we can transfer data to and from external systems including government, subcontractors and partners’ systems.
The system employs a robust dashboarding and reporting framework –which serves as the basis for our continuous quality improvement efforts. The specifications for FedcapCARES were created based on proven case management workflows and their relevant metrics for improving performance toward helping participants reach self-sufficiency.